Shipping Policy

At Tivoli Design Group LLC, we aim to provide a smooth and reliable delivery experience from the moment you place your order. Below is an overview of our shipping process.

Our Shipping Approach

We design products that blend style and functionality, shipped with efficiency and care. To minimize waste and enhance delivery speed, many items ship directly from trusted manufacturers or regional fulfillment centers.

This helps us to:

  • Offer high-quality products at fair prices

  • Reduce packaging waste

  • Support a sustainable delivery process

1. Order Processing & Shipping Costs

We ensure each order is carefully processed:

  • Processing Time: Allow 2–5 business days for order review, packaging, and quality checks.

  • Peak Periods: During holidays or promotions, processing may take up to 6 business days.

  • Shipping Fee: A flat rate of $6.99 applies to all orders, regardless of destination.

2. Estimated Delivery Time

Delivery times vary by region. These are estimates:

  • United States: 8–14 business days

  • Canada / UK / Australia: 10–16 business days

  • Other International Locations: 14–21 business days

Delivery times may be affected by high-volume seasons or customs processing.

3. Tracking Your Order

Once your order ships, you will receive an email with tracking details.

Important:

  • Tracking updates may take 1–3 business days to appear.

  • Delayed tracking updates do not mean your order is lost; it’s still on its way.

4. International Shipments & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid), meaning:

  • Customs duties, taxes, and fees are the buyer’s responsibility.

  • Tivoli Design Group LLC is not responsible for delays due to customs processing.

  • Fees for home and lifestyle products are typically minimal but vary by country.

5. Changes or Cancellations

To ensure prompt delivery, we prioritize order processing. If you need to modify or cancel an order:

  • Contact us at service@kyverian.com within 12 hours of purchase.

  • Once processing begins, changes or cancellations are not possible.

6. Lost or Damaged Packages

We care about your experience. Here’s what to do if your order is damaged or lost:

  • Damaged Items: If your package arrives damaged, send a photo within 72 hours of delivery for a free replacement.

  • Lost in Transit: If the carrier confirms your order is lost, we will send a replacement at no additional charge.

We are committed to delivering your items safely and efficiently, so you can enjoy your new products with peace of mind.